TROUBLESHOOTING GUIDE

Problem Possible Cause Solution
THE UNIT DOES NOT

POWER ON

The unit is not plugged in Make sure the unit is
plugged into a proper

outlet and the switch is ON ( I )

REDUCED STEAM OR

NO STEAM

Water Tank Empty

Blocked Steam Nozzle

Limescale Deposit

Fill Water Tank

Remove Mop Head and
Clean the Nozzle.

Follow cleaning procedure
to remove limescale in this
User’s Guide

STEAM ESCAPES

FROM CONNECTIONS

Attachment is not
connected properly

Debris or obstructions at
the connection points

Turn the unit OFF, allow it
to cool down, disconnect
the accessories and reattach
them.

Remove the accessory and
check and clean connection
points

THE CLEANING CLOTH

BECOMES WET

The cloth gets saturated
with water
Remove wet cloth and
replace with a dry cleaning
cloth or allow cloth to cool,
then wring out and reattach.
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TROUBLESHOOTING GUIDE, 5.3 out of 10 based on 12 ratings

2 thoughts on “TROUBLESHOOTING GUIDE

  1. Hi,
    I bought the mop 12 months ago and am very happy with the results. However, I have a problem at the moment, the ON/Off button keeps sticking. Any ideas!!!!!

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    • Hi Deirdre! Thank you for choosing our H2O Mop X5. We are glad to hear you liked our product. Please call our customer service in Ireland at 01 431 1362 by phone. They will be happy to help you. I also forwarded your inquiry to customerservice@thanedirect.ie Hope they can help you with this soon! Sincerely, Nikki

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